Privacy Policy

At Conscend Solutions, we are committed to safeguarding the privacy of our clients and visitors. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

Information Collection - Conscend Solutions collects personal information when you interact with us via our website, fill out online forms, or contact us by email or phone. The information we gather may include your name, contact details, company information, and any other data you choose to provide.

Use of Information - We use the information for the primary purpose of providing our services to you, respond to the inquiries, provide energy consulting solutions, and improve our website's functionality. Your information enables us to deliver tailored strategies and keep you informed about relevant updates and offerings. You may unsubscribe from our mailing/marketing lists at any time by contacting us via email to [email protected].

Sensitive Information - Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.

Disclosure of Information - Your Personal Information may be disclosed in a number of circumstances including the following: 

• Third parties where you consent to the use or disclosure; and 
• Where required or authorised by law.

We do not sell or lease your personal information to third parties. Your information may be shared with trusted service providers and partners where reasonably necessary to deliver our services, meet legal and regulatory obligations, or protect our lawful interests. Where such disclosures occur, we take reasonable steps to ensure that these parties are bound by contractual obligations to maintain confidentiality, protect your information, and handle it in accordance with applicable privacy laws.

Security of Information - Conscend Solutions implements rigorous security measures to protect your data from unauthorised access, alteration, or disclosure. We regularly review our data handling procedures and technologies to ensure your information remains secure. When your personal information is no longer required for the purpose for which it was collected, we will take reasonable steps to securely destroy or permanently de-identify it. However, where we are required or authorised to retain such information under applicable laws or regulatory obligations, it will be securely stored on our client files for the period mandated by those requirements.

Access and Amendments - You have the right to access and correct any personal information we hold about you. To request amendments or inquire further about our privacy practices, please contact us directly at [email protected]. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Changes to This Policy - We may update this Privacy Policy periodically to reflect changes in our practices or relevant legislation. Any significant modifications will be communicated through our website. For any questions or concerns regarding this Privacy Policy, please contact Conscend Solutions via our contact page.